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|a 9781804614242
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|a ABES
|b fre
|e AFNOR
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0 |
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|a eng
|2 639-2
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| 100 |
1 |
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|a Sutherland, Keith D..
|4 aut.
|e Auteur
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| 245 |
1 |
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|a A Practical Guide to Service Management :
|b Insights from industry experts for uncovering, implementing, and improving service management practices
|c Keith D. Sutherland, Lawrence J. "Butch" Sheets ; [Foreword by Lisa Schwartz].
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|a Birmingham :
|b Packt Publishing.
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| 264 |
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|a Paris :
|b Cyberlibris,
|c 2023.
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| 336 |
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|b txt
|2 rdacontent
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|2 rdamedia
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|b ceb
|2 RDAfrCarrier
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|a Couverture (https://static2.cyberlibris.com/books_upload/136pix/9781804614242.jpg).
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| 506 |
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|a L'accès en ligne est réservé aux établissements ou bibliothèques ayant souscrit l'abonnement
|e Cyberlibris
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| 700 |
1 |
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|a Sheets, Lawrence J..
|4 aut.
|e Auteur
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| 700 |
1 |
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|a Schwartz, Lisa.
|4 aui.
|e Préface
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| 776 |
0 |
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|t A Practical Guide to Service Management : Insights from industry experts for uncovering, implementing, and improving service management practices / Keith D. Sutherland, Lawrence J. "Butch" Sheets ; [Foreword by Lisa Schwartz]
|d Birmingham : Packt Publishing, 2023
|h 1 vol. (350 p.)
|z 978-18-0461-250-7
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| 856 |
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|q HTML
|u https://srvext.uco.fr/login?url=https://univ.scholarvox.com/book/88947470
|w Données éditeur
|z Accès à l'E-Book
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