Street-level bureaucracy : dilemmas of the individual in public services
Enregistré dans:
| Auteur principal: | |
|---|---|
| Support: | Livre |
| Langue: | Anglais |
| Publié: |
New York :
Russell Sage Foundation.
C 2010.
|
| Édition: | [30th anniversary expanded edition]. |
| Sujets: | |
| Autres localisations: | Voir dans le Sudoc |
Table des matières:
- P. 3
- The critical role of street-level bureaucrats
- P. 13
- Street-level bureaucrats as policy makers
- P. 29
- The problem of resources
- P. 40
- Goals and performance measures
- P. 54
- Relations with clients
- P. 71
- Advocacy and alienation in street-level work
- P. 87
- Rationing services : limitation of access and demand
- P. 105 ##
- Rationing services : inequality in administration
- P. 117
- Controlling clients and the work situation
- P. 140
- The client-processing mentality
- P. 159
- The assault on human services : bureaucratic control, accountability, and the fiscal crisis
- P. 180
- The broader context of bureaucratic relations
- P. 192
- Support for human services : notes for reform and reconstruction
- P. 212
- On managing street-level bureaucracy