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|a 9780871545442 (br.)
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|a 0871545446
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|a 9780871545442
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|a eng
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| 082 |
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|a 361.301
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| 082 |
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|a 352.63
|z fre
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| 100 |
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|a Lipsky, Michael.
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| 245 |
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|a Street-level bureaucracy :
|b dilemmas of the individual in public services
|c Michael Lipsky.
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| 250 |
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|a [30th anniversary expanded edition].
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| 260 |
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|a New York :
|b Russell Sage Foundation.
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| 260 |
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|c C 2010.
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| 300 |
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|a 1 vol. (XXIII-275 p.) :
|b couv. ill. ;
|c 23 cm.
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| 504 |
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|a Notes bibliogr. p. 239-266. Index
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|a P. 3 -- The critical role of street-level bureaucrats -- P. 13 -- Street-level bureaucrats as policy makers -- P. 29 -- The problem of resources -- P. 40 -- Goals and performance measures -- P. 54 -- Relations with clients -- P. 71 -- Advocacy and alienation in street-level work -- P. 87 -- Rationing services : limitation of access and demand -- P. 105 ## -- Rationing services : inequality in administration -- P. 117 -- Controlling clients and the work situation -- P. 140 -- The client-processing mentality -- P. 159 -- The assault on human services : bureaucratic control, accountability, and the fiscal crisis -- P. 180 -- The broader context of bureaucratic relations -- P. 192 -- Support for human services : notes for reform and reconstruction -- P. 212 -- On managing street-level bureaucracy
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| 650 |
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|a Services publics
|x Personnel.
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| 650 |
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|a Bureaucratie
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| 650 |
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|a Politique sociale
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| 650 |
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|a Travailleurs sociaux
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| 993 |
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|a Livre
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| 994 |
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|a EX
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| 994 |
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|a BC
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| 995 |
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|a 151351562
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| 997 |
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|0 384935
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